1. Services:
Raven Moon Pet Sitting ("Pet Sitter") agrees to provide in-home pet sitting services to the pet owner ("Client") as described in the service agreement or booking confirmation. These services may include, but are not limited to: feeding, watering, exercising, administering medication (with written instructions), cleaning litter boxes or cages, and providing companionship. Specific services and their frequency will be detailed in the service agreement.
2. Client Responsibilities:
Accurate Information: The Client is responsible for providing accurate and complete information about their pet(s), including breed, age, health conditions, behavior, dietary needs, and emergency contact information.
Supplies: The Client must provide sufficient food, medication, litter, and other necessary supplies for the duration of the pet sitting service.
Safe Environment: The Client is responsible for ensuring a safe environment for their pet(s) and the Pet Sitter, including secure fencing, safe indoor spaces, and removal of any potential hazards.
Payment: The Client agrees to pay the fees outlined in the service agreement according to the agreed-upon payment schedule.
3. Pet Sitter Responsibilities:Care:
The Pet Sitter will provide responsible and loving care for the Client's pet(s) according to the instructions provided.
Communication: The Pet Sitter will communicate regularly with the Client regarding their pet(s)' well-being and any concerns that may arise. This may include updates, photos, or videos as agreed upon.
Emergency Care: In case of a pet emergency, the Pet Sitter will attempt to contact the Client immediately. If the Client is unreachable, the Pet Sitter will contact the designated emergency contact or transport the pet to the nearest veterinary clinic for treatment. The Client is responsible for all veterinary costs.
Confidentiality: The Pet Sitter will keep all client information confidential.
4. Fees and Payment:Rates:
Fees for services are based on the type and duration of care provided, and will be outlined in the service agreement or booking confirmation.
Payment Methods: Cash, personal check, PayPal, credit and debit cards via PayPal (no PayPal account needed).
Late Payment: If we have arranged a custom payment plan for your convenience, a $10 late fee will be applied to your account for any missed payments. This fee helps us manage administrative costs. We will be unable to provide further services until your account is brought current.
Cancellation: Our services are performed on-location, and as such, we are unable to issue refunds once the service has started. This is because our technicians dedicate their time and travel to your specific location. We understand that unforeseen circumstances can arise, so we encourage you to contact us before your scheduled appointment if you have any questions or need to reschedule. We're happy to discuss your needs and ensure the service meets your expectations.
5. Limitations of Liability:
Veterinary Care: The Pet Sitter is not a veterinarian and cannot provide veterinary care. In case of illness or injury, the Pet Sitter will follow the Client's instructions for veterinary care. The Client is responsible for all veterinary expenses.
Pet Behavior: The Pet Sitter is not responsible for the inherent behavior of the pet(s). The Client is responsible for any damages caused by their pet(s).
Access to Property: The Client authorizes the Pet Sitter to access their property for the purpose of providing pet sitting services. The Pet Sitter is not liable for any damages to the property unless caused by the Pet Sitter's gross negligence.
Force Majeure: The Pet Sitter is not liable for failure to perform services due to events beyond their reasonable control, such as natural disasters, severe weather, or other emergencies.
6. Disclaimer:
While the Pet Sitter will make every reasonable effort to ensure the safety and well-being of the Client's pet(s), the Client acknowledges that there are inherent risks involved in pet care. The Pet Sitter is not liable for any illness, injury, death, or escape of the pet(s) unless caused by the Pet Sitter's gross negligence or willful misconduct.
7. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Ohio (Lorain County), without regard to its conflict of law principles.
8. Entire Agreement:
This agreement constitutes the entire understanding between 2 the Client and the Pet Sitter and supersedes all prior communications and proposals, whether oral or written.
Contact Information: Raven Moon Pet Siting: 216-470-5597 | Email Us